Refund policy

RETURN POLICY

Jane London

Returns are accepted within 30 days of receipt. The customer is responsible for the return shipping costs. Returns must be sent to our central warehouse in Asia.

  • 30-day return period

  • 14-day right of withdrawal

  • Return shipping costs paid by the customer

RETURNS ARE NOT FREE — RETURN SHIPPING COSTS APPLY

RETURN POLICY

Can I return my order?

Yes, this is possible. If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt. For the return to be accepted, the order must meet all of the following conditions:

1.

The order must still contain all associated parts and components, and the packaging must be in the same condition as when the product was received.

2.

The product must show only normal handling. Damage caused by careless or improper handling is excluded.

3.

Products for which hygiene is important must have been properly cleaned before the return process is initiated.

4.

Any product defect must have been identified immediately after receipt.

5.

We reserve the right to charge the customer for the return shipping costs.

6.

Returns will be processed within 7 business days. If all conditions are met, the return will be officially approved within this period.

We reserve the right to reject returned items if there is reason to believe that they have been used or damaged through no fault of our own.

HOW TO RETURN YOUR ORDER

If your order meets the conditions listed above, please follow the steps below to start the return process:

1. Email

Send an email to: info@janelondon.uk with the subject line “Return Request”.

2. Information

Make sure your email includes the following: order number, reason for the return request, a photo of the product in case of damage, the customer's first and last name, and the customer's address.

3. Wait

We will contact you and provide you with the correct return address. Do not send the product back to the sender — wait for the return address that we provide to you.

4. Shipping

The customer is responsible for the return shipping costs for sending the product to our central warehouse in Asia.

NEVER SEND YOUR RETURN TO THE SENDER — ALWAYS WAIT FOR THE RETURN ADDRESS THAT WE PROVIDE TO YOU.

A. CANCELLATION POLICY — RIGHT OF WITHDRAWAL

The consumer has a right of withdrawal under the following provisions, provided that the consumer is a natural person entering into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity.

Withdrawal Period

  • Withdrawal period: 14 DAYS from the day on which you, or a third party designated by you, takes possession of the last goods.

As we operate with a fully automated system, orders are processed immediately after they are placed. Therefore, it is not possible to interrupt the shipping process before delivery. A refund after receipt of the goods is not possible without returning the goods.

To exercise your right of withdrawal, you must inform us (Jane London) of your decision to withdraw from the contract by means of a clear statement (e.g. by email). The withdrawal is completed once we have received the products. The cost of returning the products is borne by the buyer.

Orders in Transit

As our products are shipped from Asia, transportation times may be longer, which is beyond our control. If the products are already on their way to you, cancellation is not possible. Please wait until you receive the products and then return them. You may inform us of your withdrawal in advance.

To ensure the return is processed as quickly as possible, we ask you to send us proof of shipment as soon as the product has been returned.

Consequences of Withdrawal

What We Refund

  • All payments received

  • Excluding additional delivery costs

  • Refund within a maximum of 14 days

  • Using the same payment method that was used for the purchase

What We DO NOT Refund

  • Return shipping costs

  • Additional delivery costs (if a more expensive shipping method was selected)

  • Damage caused by improper handling

The refund will only be processed after the products have been received and inspected.

ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.